Fail " redirection after upgrade to 10.1.1.0 build 55
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CIE
Posts: 23
Joined: 29 Jun 2017, 13:17

Fail " redirection after upgrade to 10.1.1.0 build 55

by CIE » 05 Jun 2019, 16:09

Hi

We have a controller ruckus zd1200 with firmware version 9.13.3.

After upgrade to 10.1.1.0 if you login in the portal this is the final message "the port error the login procedure can not contact the gateway"

The configuration is the same.

thanks

HSNMSupport
Posts: 720
Joined: 26 Jul 2016, 09:16

Re: Fail " redirection after upgrade to 10.1.1.0 build 55

by HSNMSupport » 05 Jun 2019, 16:57

Hi,

have you tried to rollback the previous firmware version and see if the problem disappeared?

It could be due to some changes on the new firmware.

Please let us know,

Best Regards.

CIE
Posts: 23
Joined: 29 Jun 2017, 13:17

Re: Fail " redirection after upgrade to 10.1.1.0 build 55

by CIE » 05 Jun 2019, 18:32

Hi,

have you tried to rollback the previous firmware version and see if the problem disappeared?

It could be due to some changes on the new firmware.

Please let us know,

Best Regards.

Hi

yes, we did try with the previous firmware and it works but when we upgrade to newest firmware we get that error and we cannot login.

Regards

HSNMSupport
Posts: 720
Joined: 26 Jul 2016, 09:16

Re: Fail " redirection after upgrade to 10.1.1.0 build 55

by HSNMSupport » 06 Jun 2019, 14:50

Hi,

If it works with the previous firmware I suggest you to keep on using that firmware instead of the new one.

You could contact Ruckus support asking if they changed the port or the method used for the login.

Best Regards.

CIE
Posts: 23
Joined: 29 Jun 2017, 13:17

Re: Fail " redirection after upgrade to 10.1.1.0 build 55

by CIE » 06 Jun 2019, 17:23

Hi,

If it works with the previous firmware I suggest you to keep on using that firmware instead of the new one.

You could contact Ruckus support asking if they changed the port or the method used for the login.

Best Regards.

Hello,

We have a problem with the previous firmware, because newest Ruckus Access points (R720) are not compatible with the older firmware, so we need to use the newest firmware.

HSNMSupport
Posts: 720
Joined: 26 Jul 2016, 09:16

Re: Fail " redirection after upgrade to 10.1.1.0 build 55

by HSNMSupport » 06 Jun 2019, 18:13

Hi
So if you need the new Ruckus firmware, i am sorry but you have to ask to them if they changed something (ports, URL to call, etc.) on login procedure and then let us know.

Thanks

Best regards

CIE
Posts: 23
Joined: 29 Jun 2017, 13:17

Re: Fail " redirection after upgrade to 10.1.1.0 build 55

by CIE » 03 Jul 2019, 08:47

Hi
So if you need the new Ruckus firmware, i am sorry but you have to ask to them if they changed something (ports, URL to call, etc.) on login procedure and then let us know.

Thanks

Best regards
Hi, we asked ruckus and they didn´t change anything on login procedure , it seems like a problem on radius server, what could we do

HSNMSupport
Posts: 720
Joined: 26 Jul 2016, 09:16

Re: Fail " redirection after upgrade to 10.1.1.0 build 55

by HSNMSupport » 03 Jul 2019, 09:04

Hi,

HSNM version is the same. You only changed the firmware version of your Ruckus. So, for sure, there is something different between the two Ruckus firmware.

You need Ruckus to investigate this.

Best Regards.

CIE
Posts: 23
Joined: 29 Jun 2017, 13:17

Re: Fail " redirection after upgrade to 10.1.1.0 build 55

by CIE » 09 Jul 2019, 09:25

Hi,

HSNM version is the same. You only changed the firmware version of your Ruckus. So, for sure, there is something different between the two Ruckus firmware.

You need Ruckus to investigate this.

Best Regards.

I have opened an issue with ruckus. From the controller all radius packets are sent correctly.
We need to update the controller to support the new aps
You do not have the required permissions to view the files attached to this post.

HSNMSupport
Posts: 720
Joined: 26 Jul 2016, 09:16

Re: Fail " redirection after upgrade to 10.1.1.0 build 55

by HSNMSupport » 09 Jul 2019, 10:37

Hi,

can you update your HSNM to the latest stable version and see if something different happens?

Otherwise, what we can do, is to connect via SSH to your HSNM and see what data are passed by Ruckus during the authentication process.

But for sure there is something different between the two firmware version.

Best Regards.

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