Unable to add advertiser campaign
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clannet
Posts: 36
Joined: 28 Jun 2017, 18:42

Unable to add advertiser campaign

by clannet » 26 Jul 2019, 12:54

Hi,

We have "Advertising license level 2" which should give us up to 10 campaigns, but HSNM won't let us activate campaign number 9.

The licence seems to be loaded correctly:
HSNM_campaign_limit.png
But when trying to add/unsuspend campaign number 9 I get:
HSNM_campaign_limit_error.png
Thanks,

Dean
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HSNMSupport
Posts: 806
Joined: 26 Jul 2016, 09:16

Re: Unable to add advertiser campaign

by HSNMSupport » 26 Jul 2019, 14:20

Hi Dean,

please, can you send an email to support@hsnetworkmanager.com with URL and credentials in order to access your HSNM and check?

Please, tell me also the campaign name you are trying to unsuspend.

Best Regards.

clannet
Posts: 36
Joined: 28 Jun 2017, 18:42

Re: Unable to add advertiser campaign

by clannet » 26 Jul 2019, 15:21

Hi,

Thanks, I've emailed HSNM Support with the details.

Kind regards,

Dean

HSNMSupport
Posts: 806
Joined: 26 Jul 2016, 09:16

Re: Unable to add advertiser campaign

by HSNMSupport » 26 Jul 2019, 17:36

Hi Dean,

we did a check and found and solved a problem in the campaign count.

We fix it directly on your HSNM but a new update will be published next week with the fix. I suggest you to update your HSNM once available.

Best Regards.

clannet
Posts: 36
Joined: 28 Jun 2017, 18:42

Re: Unable to add advertiser campaign

by clannet » 26 Jul 2019, 18:18

Thank you, working fine now! :D

Kind regards,

Dean

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