Error with Ruckus VSZ
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Gabriela
Posts: 2
Joined: 11 Jun 2019, 11:45

Error with Ruckus VSZ

by Gabriela » 11 Jun 2019, 14:06

Hi,

I have trouble connecting to network using Ruckus VSZ as a gateway. After I try to login, the message states: "Error. The login procedure can not contact the gateway." I've added HSNM, vSZ and my AP's IP addresses in walled garden. Can you please help me with what I've missed?

HSNMSupport
Posts: 668
Joined: 26 Jul 2016, 09:16

Re: Error with Ruckus VSZ

by HSNMSupport » 11 Jun 2019, 15:54

Hi Gabriela,

please verify to have opened port 9998 and 9997 for your VSZ IP address in your firewall.

Best Regards.

Gabriela
Posts: 2
Joined: 11 Jun 2019, 11:45

Re: Error with Ruckus VSZ

by Gabriela » 12 Jun 2019, 10:42

Thank you, that was it!

Best regards.

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